Checklist for Reviewing a Rejected KYC Submission

A rejected identity-check submission does not necessarily explain what needs to change. Before uploading anything again, readers can pause, review the message shown in their account and verify the current instructions. This checklist outlines practical points to consider without assuming which documents are needed or whether a new submission will be accepted.

Start with the account notice

Sign in through the usual route and read the complete notice attached to the submission. Readers can check whether it identifies a particular issue, names the affected file or points to instructions elsewhere in the account. It is useful to copy the wording into private notes, but avoid sharing account messages or personal details publicly.

For page-specific guidance, readers can consult the KYC resubmission checklist and compare it with the information displayed in their own account.

Check the current instructions

Before selecting a file, verify the instructions visible at the point of upload. Readers should not assume that a previously used file type, format or submission route remains suitable. Check whether the page specifies:

• Which category of information is being requested
• Whether the file must show particular details
• Which file formats and size limits are accepted
• Whether multiple pages or separate views are expected
• Whether information entered in the account must match the file

Only provide information requested through the appropriate account process. If an instruction is unclear, use the support option listed within the service rather than guessing.

Review image and file quality

Open each proposed file before submitting it. Check that the content is readable at normal size and that important areas are not blurred, cropped, covered by glare or hidden by another object. Readers can also verify that the file opens correctly, has the intended orientation and does not contain unrelated personal information.

Do not edit a file in a way that changes its meaning or appearance. If redaction is being considered, first verify whether the current instructions permit it. A clear file can still be unsuitable if it does not match the stated request, so review both presentation and relevance.

Compare account details carefully

Check the information shown in the account against the information visible in the proposed submission. Look for typing errors, incomplete names, outdated entries or formatting differences. Do not alter accurate personal information merely to force a match. Instead, verify the proper process for correcting an account detail or replacing an unsuitable file.

Pause before resubmitting

Complete a final review before selecting the submission button:

• Confirm that the rejection message has been read in full
• Verify that each selected file answers the current request
• Remove accidental duplicates or unrelated attachments
• Check readability, orientation and completeness
• Confirm that the submission uses the intended account and official upload area
• Keep private details out of public messages and shared screenshots

After submitting, retain any on-screen reference privately and check the account for updates. Avoid making assumptions about the outcome. If the page presents conflicting instructions or no clear correction path, readers can seek clarification through the support channel identified within their account.